11kk How Your Data Is Kept Private

When you create and use an account on 11kk, certain information is collected. Every piece of data has a specific purpose — nothing is collected unnecessarily.

Information provided during registration:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address (district and division).
• Your preferred username.

Information provided during KYC verification:

• Copy of National ID (NID) or passport.
• Selfie or live photo (where required).

Information Collected Automatically During Use:

• IP address and device information (model, OS, browser).
• Platform activity logs (login times, game history).
• Records of payment transactions.
• Cookies and session data.

11kk uses your information for the following purposes:

• Account Management: For login, security verification, and service delivery.
• Payment Processing: To process deposits and withdrawals securely.
• Legal Compliance: For identity verification and anti-financial crime compliance in accordance with KYC regulations.
• Customer Support: To review your support history and provide faster, more accurate assistance.
• Fraud Prevention: To detect multiple accounts, bot usage, or suspicious activity.
• Service Improvement: To analyse which features are used most and improve the platform accordingly.
• Notifications: To send you important updates, security alerts, and promotional offers.

11kk uses industry-standard technology to protect your data — not just as a statement, but implemented at every level.

• SSL/TLS Encryption: All data transmitted from your browser or app to our servers is protected with 256-bit encryption.
• Server Security: Protected by datacenter firewalls, anti-DDoS measures, and regular security audits.
• Password Hashing: Your password is never stored in plain text — only a one-way hash is kept.
• Access Controls: Staff can only access the data required for their specific role — nothing beyond that.
• Regular Backups: Data is backed up regularly to ensure nothing is lost in the event of a technical issue.

11kk never sells your personal data. However, in limited circumstances, information may be shared with trusted partners:

• Payment Processors: Transaction details required to process Mobile Pay, Nagad, Rocket, or bank payments.
• Identity Verification Services: For age and identity verification as part of the KYC process.
• Law Enforcement: Under court order or legal obligation — only the minimum necessary information.
• Game Providers: Live game or slots providers receive limited data necessary to run the games — no names or payment details.

Cookies are used on the 11kk website and app. A cookie is a small text file stored in your browser or on your device.

The types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled, as the platform will not function without them.
• Performance Cookies: Helps us analyse which pages are used most to make the site faster.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Used to understand how the platform is used — does not identify you personally.

Non-essential cookies can be disabled from your browser settings, though some features may not work as intended.

11kk believes your data belongs to you. That's why you have the following rights:

• Right of Access: You may request details of any personal data we hold about you.
• Right to Rectification: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Erasure: After account closure, you may request deletion of certain data (some information may be retained due to legal obligations).
• Marketing Opt-Out: You can unsubscribe from promotional emails or SMS at any time.
• Data Portability: You can request a copy of your data at any time.

To exercise any of these rights, please contact our support team: support@11kk-jit.com Or Help CenterGo to.

11kk is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If a minor has registered an account by mistake and this comes to our attention, the account will be closed immediately and all collected data will be deleted.

If you know of a minor using 11kk, please let us know.

11kk does not retain data beyond what is needed. Our retention policy:

• Active Account: Data is retained for as long as your account remains active.
• Closed Account: Core account data is generally retained for up to 5 years after closure for legal compliance.
• Transaction Records: 5–7 years, in accordance with financial regulatory requirements.
• Log Files: System logs are typically deleted after 90 days.

11kk may update this Privacy Policy when necessary. For significant changes, members will be notified in advance by email or in-app notification.

You can check the "Last Updated" date at the top of this page to see when the policy was last revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, requests, or complaints:

• Email: support@11kk-jit.com
• Live Chat: Available 24/7 on the website and app.
• Help Center: /help-center

Data protection requests are responded to within 7 business days of receipt.