11kk's Terms & Conditions — Know Your Rights & Responsibilities

These Terms and Conditions apply to the use of the 11kk platform (https://11kk-jit.com) and its associated mobile applications. By accessing or using the 11kk website or app, you agree to be bound by all of these terms.

We want our members to use the platform with full transparency. That is why these terms are written in plain language. If any part is unclear, feel free to ask our support team.

To open an account with 11kk, the following conditions must be met:

• You must be at least 18 years of age. A National ID or passport may be requested at any time to verify your age.
• Each individual may hold only one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• The name, address, and contact details provided at registration must be accurate and truthful. 11kk reserves the right to close any account at any time if false information is found.
• Your account username and password must be kept strictly confidential. 11kk will not be held responsible for any loss resulting from unauthorized access by a third party.
• The phone number and email address linked to your account must remain active, as important notifications will be sent to them.

11kk accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Deposits are typically instant, though processing may take up to 30 minutes in cases of technical issues.

• The minimum deposit amount is ৳100 (one hundred BDT).
• Deposits must be made exclusively from a payment method registered in your own name. The use of third-party cards or accounts is strictly prohibited.
• Follow the payment portal instructions during the deposit process. An incorrect transaction reference may cause delays in crediting your account.
• If unusual or suspicious deposit patterns are detected, 11kk may temporarily hold transactions for verification.

The following rules apply to all withdrawals of winnings from 11kk. These rules are in place to protect both you and us.

• To make a withdrawal, at least one deposit must have been made on the account and the KYC process must be completed.
• The minimum withdrawal amount is ৳500.
• Withdrawals are typically processed within 5 to 30 minutes. VIP and high roller members enjoy even faster processing times.
• Withdrawals can only be made to the same payment method used for the original deposit.
• To withdraw bonus funds, you must first meet the wagering requirements associated with that bonus.
• Withdrawals may be delayed or cancelled if money laundering or any other financial crime is suspected, and the relevant authorities may be notified.

11kk regularly offers a variety of bonuses and promotions. Each offer has its own detailed terms and conditions, available on the promotions page.

• Welcome Bonus: Applies to your first deposit only. Each member is entitled to the welcome bonus once.
• Reload Bonus: Available on deposits within a specified time window. Terms are subject to change.
• Cashback: Generally calculated at a set rate on net weekly losses.
• Voucher Code: Valid for a single use within a specified time period. The code will expire once the deadline has passed.

General bonus rules:

• Claiming the same bonus more than once or across multiple accounts is strictly prohibited.
• Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
• 11kk reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If a bonus is credited due to a technical error and the user was not entitled to it, 11kk reserves the right to reclaim that bonus.

All games on 11kk are operated fairly and transparently, using a certified RNG (Random Number Generator) system independently verified by a third party.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted mid-session due to a technical error, the bet will be refunded.
• If the outcome of a live game round is affected by a clear error on the part of a dealer or staff member, 11kk reserves the right to void that round.
• If a Sports Betting event is cancelled or postponed, bets will be settled in accordance with the applicable rules.
• If your internet connection drops during a game, the result is saved on the server — simply log back in to view the outcome.

The following activities are strictly prohibited on 11kk. Engaging in any of them may result in permanent account closure and forfeiture of your balance:

• Creating multiple accounts to claim bonuses or other benefits.
• Registering an account using another person's identity.
• Using bots, scripts, or automated software for gaming or betting.
• Exploiting technical glitches in the system to gain an unfair advantage.
• Harassing, threatening, or defrauding other members.
• Using 11kk for money laundering or any other financial crime.
• Cyberattacks or hacking attempts against the platform.

You may close your account at any time. Contact our support team and they will assist you through the process.

11kk may suspend or close an account under the following circumstances:

• If evidence of a terms and conditions violation is found.
• Failure to pass KYC verification or providing false information.
• Extended inactivity (more than 12 months) — an email notice will be sent beforehand.
• By order of a court or law enforcement authority.

Upon account closure, any valid remaining balance (provided no terms have been violated) will be returned through the standard process.

11kk is an entertainment platform. Wins and losses are a natural part of gaming and are entirely the result of each user's personal decision.

• 11kk is not liable for any financial losses incurred through gaming.
• 11kk will not be liable for any bets or games affected by internet connectivity issues, device failure, or power outages; however, every effort will be made to resolve such issues based on server records.
• 11kk is not directly liable for any delays or losses caused by third-party payment services such as Mobile Pay or Nagad.
• If the platform is temporarily unavailable due to technical reasons, 11kk will endeavor to notify users in advance.

11kk may update these terms and conditions at any time as needed. Members will be notified of significant changes via email or in-app notification.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions about these terms or need clarification on any point, please get in touch with us:

• Email: support@11kk-jit.com
• Live Chat: Available 24/7 via the website or app.
• Help Center: /help-center

We typically respond within 12–24 hours. For urgent matters, Live Chat is the fastest option.