To update personal information on your 11kk account, first Log In. Then click the profile icon in the top right and "My Account" or "Profile Settings"Go to.
Name Change: Enter your new name in the name field and click "Save". Once KYC verification is complete, name changes may require approval from support.
Change Mobile Number: This is a more secure process. An OTP will be sent to your current number to verify your identity. Once confirmed, entering your new number will trigger another OTP to that number. Both OTPs must be verified successfully to complete the change.
- If you no longer have access to the old number, please contact support.
- Only one account can be created per mobile number.
- Providing false information risks account termination.
If you run into any issues Help Center Let us know via live chat.
For withdrawals at 11kk No Processing Fees — You'll receive the full amount you request to withdraw. However, the payment gateway or mobile banking provider may charge their own transaction fees, which are beyond 11kk's control.
Withdrawal Limit:
- Minimum: ৳300 (Mobile Pay/Nagad/Rocket)
- Maximum Daily: Up to ৳1,00,000 (may vary by VIP level)
- Weekly Limit: ৳3,00,000 for standard members
Withdrawal Time: Mobile Pay/Nagad/Rocket withdrawals typically process within 5–30 minutes. Bank transfers may take 1–4 hours. Withdrawals may be put on hold if KYC verification is incomplete.
Detailed Rules Financial Transactions View on page.
In the Sports Betting section at 11kk Accumulator or accumulator betting is supported. Odds from multiple events are multiplied together, so a winning bet can deliver a much larger payout.
How to:
- Go to the Sports section and open your preferred match.
- Click on the outcome you want to bet on in the first match — it will be added to your bet slip.
- Add another bet on the next match the same way.
- You'll see it on the bet slip "Accumulator" The option will appear. Select it.
- Enter the amount and tap "Confirm Bet".
Please note: In an accumulator, every selection must be correct — one wrong pick and the entire bet is lost. Adding more legs increases the potential payout but also the risk. The maximum number of legs allowed varies depending on the game rules.
11kk runs several daily reward programs for active members. The most important thing is to stay logged in regularly to qualify.
Daily Check-In Bonus: After logging in each day, a "Check-In" or "Daily Reward" button will appear on the home page or in the Promotions section. Tap it to receive bonus credits, free spins, or cash. Checking in on consecutive days increases your rewards.
Free Spins:
- Free spins are offered on select slot games. Once you accept the offer, the spins are credited to your account.
- Once the game opens, you'll see the "Use Free Spins" option.
- Free spins are typically valid for 24–72 hours — unused spins will expire after this window.
To view all active offers, Latest Promotions Visit the page.
Yes, 11kk has its own mobile app with full feature support, matching everything available on the website. It's available on both Android and iOS.
How to Download on Android:
- Phone's Settings → Securitygo to "Install from Unknown Sources" Enable it.
- App page go to APK File Download.
- Once the download is complete, tap the file to install.
- After installation, log in with your existing account — no new registration required.
On iOS: Download from the App Store or follow the link on the app page.
App Features: Fast loading, push notifications (so you're alerted when a bonus arrives), and a smooth live gaming experience. Learn more App page View.
11kk places the highest priority on the security of your data and funds, with multiple layers of protection in place.
How We Protect Your Data:
- SSL 256-Bit Encryption: All communications on the website and app are encrypted — no third party can access your data.
- Password Hashing: Your password is never stored directly — only a hash is kept.
- Two-Factor Verification: Logging in from a new device or any suspicious login requires OTP verification.
- Fund Segregation: Your deposited funds are held separately from the company's operational funds.
Privacy: Your personal information is never sold or shared with third parties. For more details, Privacy Policy Read.
If you notice any suspicious activity, change your password immediately and Help Center Let us know.
11kk's Welcome Bonus For new members only — available once. Follow the steps below to claim your bonus.
Steps:
- Register and verify your mobile number.
- Before making your first deposit In the Promotions section then click the "Activate" or "Join" button on the welcome bonus offer.
- Then make a minimum deposit via any method (Mobile Pay / Nagad / Rocket) of ৳100 Make a deposit.
- A bonus equal to your deposit amount will be credited to your account automatically. Maximum bonus: ৳5,000.
Bonus Withdrawal Requirements: The bonus amount must be wagered a set number of times (wagering requirement) — typically 15–20x the combined deposit and bonus amount. For details, In the Terms & Conditions is provided.
If you deposit without activating the bonus first, you won't receive it — this step is important.